Return & Refund Policy
Thank you for choosing Dr Krishna Athal’s Life & Executive Coaching and Corporate Training services. Please read this policy carefully to understand the terms and conditions governing returns and refunds.
Cancellation & refund windows
Coaching and corporate training have different notice periods. Meeting the notice period allows a refund or credit request to be considered; it does not automatically guarantee approval.
Individual coaching
Cancellation, credit & refund policy
- Individual coaching sessions should ordinarily be cancelled or rescheduled at least 48 hours before the scheduled start time.
- Cancellations made at least 48 hours in advance may be eligible for rescheduling, credit or refund consideration, depending on the service purchased and the circumstances of the request.
- Cancellations within 48 hours are ordinarily non-refundable. Genuine exceptional circumstances may be reviewed on a case-by-case basis, but an exception is not guaranteed.
- If a coaching plan or package cannot be completed for a genuine exceptional reason, any request concerning unused sessions will be assessed against the Coaching Agreement, the circumstances of the case and any applicable legal rights.
No-show policy
- A missed session without prior notice is ordinarily treated as used and is non-refundable, unless an exception is expressly agreed after review of exceptional circumstances.
Corporate training services
Cancellation, credit & refund policy
- Corporate training cancellations should ordinarily be notified at least 7 days before the agreed delivery date.
- Requests made with at least 7 days’ notice may be considered for rescheduling, credit or refund depending on preparation already completed, committed costs and the terms of the relevant proposal, invoice or written agreement.
- Cancellations within 7 days are ordinarily non-refundable unless otherwise stated in the applicable corporate proposal or agreed in writing.
- Where exceptional circumstances prevent delivery or completion, the parties may agree an alternative date, credit or other reasonable remedy on a case-by-case basis.
General policies
Client satisfaction
We strive to ensure your satisfaction with our services. If you are unsatisfied, please contact us promptly to discuss your concerns.
Refund request process
To request a refund, credit or cancellation review, email coaching@drkrishnaathal.com with your name, booking or invoice reference, the service concerned and a brief reason for the request. Please do not send unnecessary health or other sensitive personal information.
Refund eligibility
Eligibility is assessed against the notice period, the service purchased, work already delivered or committed, the Coaching Agreement or corporate proposal where applicable, and the circumstances of the request. Nothing in this policy limits any consumer or statutory right that cannot lawfully be excluded.
Refund processing time
Approved refunds will normally be initiated within 7 business days. Your bank, card issuer or payment provider may take additional time to display the credit after it has been processed by us.
Changes to services
We may change future services, formats, availability or pricing. Changes to future offerings do not retrospectively alter a confirmed paid engagement. If we are unable to deliver a confirmed service, we will seek a reasonable solution consistent with the applicable agreement and this policy.
Limitations of liability
- To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising solely from a cancellation, rescheduling or refund decision under this policy.
- Where liability cannot lawfully be excluded, any contractual limit is subject to the Terms & Conditions and any service-specific agreement. Nothing in this policy excludes liability or rights that cannot legally be excluded.
Contact information
For any inquiries regarding this Return & Refund Policy, please contact us at coaching@drkrishnaathal.com .
Governing law
This Return & Refund Policy is governed by the laws of India. Subject to any service-specific dispute-resolution provision, the courts in Mumbai have jurisdiction over matters arising specifically from this policy.
A dispute arising from a coaching engagement is governed by the dispute-resolution provisions in the Coaching Agreement , including its good-faith resolution process and, where applicable, arbitration seated in Mumbai under the Arbitration and Conciliation Act, 1996, as amended.
Last updated: 6 September 2026. We may revise this policy to reflect changes in services, payment practices or legal requirements. The current version published on this page applies from the date shown, subject to any service-specific terms already agreed for an existing engagement.
The rest of the framework
Questions about a refund?
For a refund, credit or cancellation review, email the team with your booking or invoice reference. For a general question about a future coaching service, you can also book a free 15-minute consultation.